Terms & Conditions

TERMS & CONDITIONS

These terms and conditions (“Terms”) apply to your use of the www.retiregenie.com site (“Platform”) and the services offered through it. Your use of the RG Platform indicates your acceptance of the Terms, including the polices incorporated into them by reference.

These Terms and the documents referred to in them, including but not limited to our Privacy Policy, constitute a legally binding agreement between you and RG. If you do not agree to any part of these Terms, you should stop using the RG Platform immediately.

These Terms are important because they describe:

the rules, terms and conditions that apply to your use of and bookings on the RG Platform; and
how to resolve any disputes that may arise from your use of the RG Platform.

When we refer to “RG”, “we”, “our” or “us” in these Terms, we mean RetireGenie Technology Pte. Ltd. RG and its related companies (collectively, the “RG Group”) includes our other affiliates and subsidiaries.

RG operates a senior-centric digital services platform that enables users to discover, search, book and pay for various products and services which are supplied, offered and/or operated by third parties (“Vendors”), which may include, without limitation:

lodging and temporary accommodations (“Accommodations”);
activities, events and other experiences (“Activities”);
services including but not limited to elderly care services, handyman and cleaning services; and
any combination of the above (“Combination”),

(each a “Vendor Service”), the facilitation of which is individually and collectively known as our “Services”. You may access our Services through RG Platform.

In some cases, we work with our affiliates and other third-party Vendors to facilitate the listing and booking of certain Vendor Services. Unless otherwise stated, the Vendor’s terms and conditions of use and/or privacy policy shall govern the relationship between you and our Vendor for the booking of the relevant Vendor Service, instead of Section B of these Terms. We may be paid a fee or commission by a Vendor if you make a booking for such Vendor Services.

When we use “you”, “your” or “User”, we refer to anyone who accesses or uses our Platform and Services.

If you have any questions, comments, complaints or claims with respect to our Platform or these Terms, you may contact us via the contact form.

SECTION A: PLATFORM TERMS

1. YOUR USE OF THE PLATFORM

1.1 Our Platform is the property of RG and our licensors. To this end, we grant you a non-exclusive, non-transferable, non-sub-licensable, revocable and limited license to access our Platform to enjoy personal, non-commercial use of our Services in accordance with these Terms. Except for this limited license, we do not grant you any other rights or licenses with respect to our Platform. Any rights or licenses not expressly granted herein are reserved. You represent and warrant to us that your access to, and use of, our Platform is intended only for personal, non-commercial use.

1.2 You understand that the Users of our Platform should be at least 18 years of age or older, residing or incorporated in Singapore and have the full legal capacity to enter into contracts (or have the authorization to do so from a legal guardian). This age limitation also applies to other uses of our Platform, such as browsing the Platform for informational purposes before or without making a Booking Request.

1.3 You will not use the Platform for any purpose that is unlawful or prohibited by these Terms, or for any other purpose not reasonably intended by us. By way of example, and not as a limitation, you agree not to use our Platform and/or its content to:

(a) resell any products or services booked or obtained via our Platform or for any commercial purpose unless expressly authorized in writing by RG;

(b) make false, fraudulent or speculative bookings on our Platform;

(c) pass off or attempt to pass off our Platform as the product of anyone other than RG, including by removing, altering or replacing any notices of authorship, trademarks, business names, logos or other designations of origin;

(d) use manual or automated software or processes to monitor, copy, extract, export or otherwise scrape any material displayed on our Platform, including text, graphics, photographs, images, illustrations, audio, video, data, ratings, reviews and other information (“Content”). Such manual or automated software or processes include datamining, scraping, spidering, indexing, storing or rehosting the Content outside our Platform;

(e) disassemble, reverse engineer, decompile or modify any software or application contained in or available on our Platform in whole or in part, or otherwise attempt to obtain or access the source code of our Platform;

(f) interfere with or disrupt our Platform, or servers or networks connected to our Platform;

(g) violate the security of any network, including cracking passwords or encryption codes, transferring or storing any illegal material, or otherwise obtaining the password, account or private information from any other User of our Platform;

(h) obtain or attempt to obtain unauthorised access, via whatever means, to any of the RG Group’s systems;

(i) ‘frame’, ‘mirror’ or otherwise incorporate any part of the Platform into any other website or deep-link to any portion of the Platform (including, without limitation, purchase paths) for any purpose without our express prior written permission;

(j) post or transmit, or cause to be posted or transmitted: (a) any material that is libellous, defamatory, obscene, pornographic, abusive, offensive, fraudulent, misleading, harassing or profane; (b) malicious content including malware, Trojan horses, or viruses, or which otherwise interferes with any User’s access to our Platform; and (c) unsolicited mass mailings or other forms of spam, including junk mail or chain letters;

(k) manipulate identifiers, including by forging headers, in order to disguise the origin of any posting that you deliver;

(l) do anything else which could cause damage to the Platform, RG, the RG Group, or would otherwise have a negative impact on the Platform, RG, the RG Group; and

(m) infringe any applicable law, statute, ordinance or regulation and any rights of us and/or any third party, including intellectual property rights or proprietary rights.

1.4 If, based on your user pattern, RG suspects that you have performed any of the prohibited activities under these Terms, RG has the right to deny the provision of any of its Services to you.

2. PLATFORM CONTENT AND AVAILABILITY

2.1 We make no guarantees as to the authenticity, accuracy or completeness of any Content on our Platform, including Content provided by other Users or our Vendors. All information about Vendor Services on our Platform, including but not limited to any ratings, rankings and reviews, is provided to us by the corresponding Vendors of such Vendor Services, or their respective representatives including their distributors, channel managers and Vendors. We also make no guarantees that the Content available on our Platform has not been altered through technical defects or by unauthorised third parties.

2.2 All Content accessed by you using our Platform is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom. Under no circumstance shall RG be liable in any way for any loss or damage of any kind incurred in connection with the use of or exposure to any Content accessed on our Platform, including but not limited to any errors or omissions, or any additions, removals, or modifications that we make on our Platform. We make no guarantee that our Platform will always be available or uninterrupted. We will not be liable to you for any loss or damage resulting from any unavailability or interruption of our Platform or Services.

2.3 Our Platform does not constitute and should not be regarded as a recommendation or endorsement of any Vendor Service and/or Vendor listed on our Platform. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status, features, or adequacy of any Vendor Service and/or Vendor listed on our Platform. We may from time to time offer certain services under which Vendors may improve their Vendor Service’s visibility on our Platform, including but not limited to through sponsored listings.

SECTION B: GENERAL BOOKING AND PAYMENT TERMS

3. RG SERVICES

3.1 The terms in this Section B apply to RG’s provision of its Vendor Service booking facilitation-related Services through the Platform. Unless otherwise stated, where the Vendor Service booking facilitation-related Services are provided by any Vendor or made via a Vendor’s platform, please refer to that Vendor’s respective terms and conditions of use and privacy policy instead as these will govern the relation between you and that Vendor. Unless otherwise stated, where the Vendor Service is provided by a Vendor, your booking through the Platform is an offer to book a reservation (e.g., for Accommodations, Activities or other services, you are making a request to book a reservation with the Vendor that is subject to acceptance by the Vendor before it becomes a binding transaction) at the agreed price for such Vendor Service on such other terms and conditions notified to you by the Vendor at the time of booking, which shall become a binding contract when your booking is accepted by the Vendor and will be subject to the Vendor’s terms and conditions. Where applicable, the Vendor will indicate the acceptance of such Vendor Service booking via text ore-mail confirmation to you. In these cases, we will handle your payment information and make collect payment on behalf of the Vendor to confirm your booking. The Vendor reserves the right to reject bookings as set out in their terms and conditions.

3.2 Unless otherwise stated, all of our Vendor Service booking facilitation-related Services are provided by RetireGenie Technology Pte. Ltd. as the contracting entity, which is a private limited liability company, incorporated under the laws of Singapore, having its registered address at 8 Marina View, #11-05, Asia Square Tower 1, Singapore 018960 and is registered with the Accounting and Corporate Regulatory Authority of Singapore under company registration number 202124154R.

3.3 Please note that RG does not organize any ground transportation. Where ground transportation is offered, this can be organized by and offered by or on behalf of the Vendor, not RG. RG does not assume any liability for the quality, safety, frequency, or service levels of such transportation services. Where your Confirmed Booking includes a self-transfer, you are responsible for the transfer and RG does not assume any liability in relation to the self-transfer. Please verify with us which extra fees are (not) included for self-transfers and ground transportation.

4. BOOKINGS

4.1 When you make a booking for any Vendor Service through our Platform, you are making a request to book the specified Vendor Service(s) (“Booking Request”) with the Vendor(s) named. Our Platform acts solely as a facilitator of such bookings. You may enter into a separate binding services agreement either directly with the Vendor or with RG. In both cases, the Vendor Services are provided by the Vendor either directly or as an agent. Where applicable, RG may act as a payment collection agent solely for the limited purpose of accepting and processing funds from Users purchasing Vendor Services on the Vendor’s behalf. RG does not own, provide, or control any of the Vendor Services available through our Platform and has no obligation to provide or operate them. The Vendor is solely responsible for its respective Vendor Services, and your interaction with any Vendor through our Platform is at your own risk. RG shall not be liable for any issues, losses, or damages arising from your use of the Vendor Service.

4.2 A credit card, debit card, digital wallet or such other payment method as we may from time to time accept (“Payment Instrument”) may be required in order to make a booking for a Vendor Service through our Platform.

4.3 When you submit a Booking Request through our Platform or contact form, you make an offer to book the specified Vendor Service(s) subject to these Terms. The Vendor Service shall be supplied by the Vendor directly or indirectly, and the terms and conditions applicable to that Vendor Service shall be governed by a separate binding contract between you and the Vendor or between you and RG, as applicable. A Booking Request shall be considered confirmed (“Confirmed Booking”) once accepted by the relevant Vendor, communicated to RG, and subsequently communicated to you via a confirmation text or email from RG. RG has sole discretion to rescind a Confirmed Booking and make a refund to you.

4.4 The relevant Vendor(s) may impose additional terms and conditions, rules and restrictions (collectively, “Vendor Terms”) that will apply to your Confirmed Booking, including in relation to changes, cancellations and refunds. You will be provided with the name of each Vendor and, where applicable, the Vendor Terms or a link to such terms during the booking process. As the Vendor Terms may vary by Vendor Service, you must review, understand, and accept all applicable Vendor Terms before completing your booking. If you are booking on behalf of other individuals, you are responsible for ensuring that they are aware of and agree to the applicable Vendor Terms. Failure to comply with the Vendor Terms may result in the Vendor refusing or cancelling your booking without issuing any refund. For inquiries regarding a Vendor’s products, services, or Vendor Terms, please contact the Vendor directly.

4.5 Except where prohibited by local law, and subject to the relevant services agreement, RG reserves the right to reject any Booking Request or cancel any Confirmed Booking, including on behalf of the Vendor, or any part thereof, without reason. If you have already made payment, we shall refund you the amounts paid in respect of such rejected or cancelled parts in accordance with our Refund Policy, unless:

(a) you are in breach of these Terms or any applicable law;

(b) the Vendor Terms do not allow for refunds; or

(c) RG deems in its sole discretion that you are not entitled to a refund due to reasons including but not limited to suspected fraud or abuse.

5. PRICING, ADDITIONAL CHARGES AND TAXES

5.1 Bookings for Vendor Services are charged in Singapore dollars by default. The price you pay for a booking will depend on your selected booking type, payment instrument method, display currency, charge currency, and any applicable credits and discounts, among other things.

5.2 When browsing Vendor Services on our Platform, the display price is generally exclusive of taxes and service fees unless otherwise expressly stated.

5.3 In connection with facilitating your booking, the charge to your payment instrument may include an amount for charges, taxes and fees (“Taxes and Fees”) unless indicated otherwise, which may include bank and credit card fees and charges where this is available or known to us. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount RG pays the Vendor and the location and type of the Vendor and/or Vendor Service and may include a fee that RG retains.

5.4 You are fully responsible for all taxes, charges, fees, duties and assessments arising out of the use of this Platform. While we aim to provide customers with the total price of each booking on the Platform, there is a chance that a government-imposed tax may be added or increased after the booking is purchased. If this occurs, by accepting these Terms, you agree to pay the new or higher government-imposed tax, where not prohibited by law.

5.5 Except as otherwise described in these Terms, RG is not the vendor collecting and remitting taxes to the applicable tax authorities, unless otherwise required by law or where RG is required to collect and remit taxes on behalf of the Vendors. The relevant Vendors, as vendors, include all known applicable taxes in the amount displayed as the total price of your booking and RG pays over such amounts on your behalf directly to the vendors or directly to the relevant tax authority where required by law. RG is not a co-vendor associated with the vendors with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes may vary depending on various factors such as location, type of service etc.

5.6 Where the Vendor Service booking facilitation-related Services are provided by any Vendor or made via a Vendor’s platform, calculation of applicable taxes and fees will be set out in such Vendor’s terms and conditions.

6. PAYMENT

6.1 Before you submit your Booking Request, you will be notified of the payment methods that are acceptable for that Booking Request. While most bookings are payable in full upon submission of your Booking Request, we may in some cases offer you the option of paying in instalments.

6.2 You authorize RG or another RG Group entity to charge or debit your payment instrument for the full booking amount once you have submitted your Booking Request. Upon receipt of your payments by RG for Confirmed Bookings, your obligation to the Vendor for that amount is extinguished.

6.3 We reserve the right to cancel your booking, including on behalf of the Vendor, if applicable, if the full payment for your booking is not received in a timely fashion, including but not limited to where your payment instrument cannot be charged on the intended charge date for whatever reason.

6.4 Local tax invoices may be obtained from the Vendor offering the Vendor Service to you. Where specifically required by law, RG may provide a tax invoice to you.

6.5 Local tax invoices may be obtained from the Vendor offering the Vendor Service to you. Where specifically required by law, RG may provide a tax invoice to you.

7. CANCELLATIONS, CHANGES AND REFUNDS

7.1 If you wish to review, adjust or cancel your reservation, please follow the instructions in the confirmation email, use our self-service tool, or contact us.

7.2 Any cancellations, changes, refunds and no-shows to your Confirmed Booking are subject to the applicable booking conditions and Vendor Terms, including any additional fees that may be imposed by the Vendor. You should read our refund policy, the cancellation and no-show policies of the relevant Vendor(s), and the booking conditions for your selected reservation carefully prior to making your booking. Please be advised that certain reservations may be non-refundable, non-cancellable, and/or non-changeable.

7.3 Without prejudice to clause 7.2, RG reserves the right to charge a cancellation and/or modification fee on behalf of the Vendor, up to the full cost of the reservation, for any cancellation or modification by you of a Confirmed Booking, and such fees will be indicated on our Platform.

8. CANCELLATTIONS, CHANGES AND REFUNDS

8.1 When you submit a Booking Request, you represent and warrant to RG that:

(a) you have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian);

(b) the payment instrument you are using to make the booking is your own or that you are authorized to complete the booking with it, and that there are sufficient funds to cover the cost of the transaction;

(d) you will not resell any Vendor Services booked through our Platform;

(e) you are not subject to any international sanctions program or restrictions;

(f) if and when applicable, you will satisfy all your obligations, tax, withholding or otherwise, as required by applicable law.

8.2 You also undertake to provide correct and accurate e-mail, postal and/or other contact details to RG and acknowledge that RG may use these details to contact you in the event that this should prove necessary in connection with your booking or other use of our Platform.

9. FRAUD

In certain cases, we may require additional information or verifications to validate and confirm your booking. If you choose not to submit the additional information or if we are not satisfied with the information received, your Booking Request will be cancelled because it is incomplete, and any amounts charged will be refunded. It is possible that a Vendor Service becomes unavailable during the fraud check, in which case the booking will no longer be available. You acknowledge and agree that RG shall not be held liable in such circumstances.

SECTION B: GENERAL TERMS

10. DATA PROTECTION AND PRIVACY

10.1 For information regarding our treatment of your personal data, please review our current Privacy Policy, which is incorporated by reference into these Terms. To the extent required under applicable law, your acceptance of these Terms constitutes acceptance and agreement to our collection, use and disclosure of your personal data in accordance with our Privacy Policy.

11. INTELLECTUAL PROPERTY

11.1 Unless otherwise stated, all rights in our Platform (including the intellectual property, technology, trademarks, arrangement and compilation of the Content and the infrastructure used to provide such Content, etc.) are owned by or licensed to RG. You will abide by all copyright notices, trademark rules, information, and restrictions contained in any Content accessed through our Platform. You will not acquire any right, title or interest in or to the intellectual property rights except for the limited licence to use our Platform and/or our Services granted to you pursuant to these Terms. RG’s trade or service marks may not be copied, scraped, imitated or used, in whole or in part, without prior written permission. Nothing in these Terms should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of RG’s trade or service marks.

11.2 Other company, product, and service names and logos used and displayed via our Platform may be trademarks or service marks of their respective owners who may or may not be endorsed by, or affiliated with, or connected to RG.

12. INDEMNITY

12.1 To the maximum extent permitted by applicable law, you agree to indemnify, defend and hold harmless the RG Group, their subsidiaries and other affiliates, and each of their respective partners, officers, directors, employees, representatives, distributors, suppliers, licensors, agents or others involved in creating, sponsoring, promoting, or otherwise making available the Platform and its contents, payment service providers and other applicable third parties (“Covered Party(ies)”) from and against any liability, damage or loss including legal fees and expenses in excess of the limits of liability set out in clause 13, arising out of or related to your:

(a) breach of or non-compliance with any applicable law or these Terms;

(b) access to our Platform;

(d) booking or use of any products and/or services obtained through our Platform;

(e) negligence or wilful misconduct; and

(f) infringement or misappropriation of the rights of a third party, including without limitation any intellectual property rights or rights of publicity or privacy, (the “Third-Party Claim(s)”).

12.2 We may, if necessary and at our sole discretion, participate in the defense of any claim or action and any negotiations for settlement arising out of or in connection with any Third-Party Claim. You will not make any settlement that may adversely affect the rights or obligations of RG Group without our prior written approval. We reserve the right, at our expense and upon notice to you, to assume exclusive defense and control of any claim or action.

13. DISCLAIMERS AND LIMITATIONS OF LIABILITY

13.1 RG has no special relationship with or fiduciary duty to you for accessing and using our Platform, Content and Services. We have no control over, and no duty to take any action regarding:

(a) which Users gain access to our Platform;

(b) what Content you access via our Platform;

(d) how you may interpret or use our Content; and

(e) what actions you may take as a result of having been exposed to the Content.

13.2 We are also not liable for any costs associated with your network provider, who may charge you for accessing their connection services to access and use our Platform. We are not responsible for the availability and quality of your telecommunication reception when accessing or using our Platform or Services.

13.3 The Platform, including all Services and Content therein, are provided on an “as is” and “as available” basis. We disclaim any and all warranties (express, implied or otherwise), including without limitation warranties of suitability, merchantability, safety, non-infringement, fitness for a particular purpose, and that our Platform is free from interruptions, errors or other inaccuracies, whether arising by a course of dealing, usage, trade practice or course of performance, or by using services of generative AI algorithms or similar technology.

13.4 We do not warrant or make any representations regarding: (i) the acceptance of any request; (ii) the availability of any Vendor Service through the Platform; (iii) the results that may be obtained from the use of the Platform; or (iv) that you will receive the lowest available price for any Vendor Service available through the Platform or by contacting us.

13.5 Without prejudice to the generality of this clause and to the maximum extent permitted under applicable law, RG disclaims all liability arising out of or in connection with:

(a) errors or inaccuracies on our Platform, including without limitation errors in descriptions, pricing, booking availability, photographs, features, inclusions and exclusions, reviews and ratings and RG reserves the right to correct any errors in booking availability and errors in pricing on our Platform at all times;

(b) legality, decency or propriety of any material contained or accessed through our Platform, including material on other websites that we may direct you to;

(c) any advertising material submitted by third parties and displayed on our Platform, including without limitation any error, omission or inaccuracy thereof;

(d) any information shown, and any suggestions or recommendations made, about the Services or Content on our Platform, for any purpose;

(e) any disruptions to our Platform and the services offered on and through it; and

(f) any viruses or other harmful components contained in email that we may send.

13.6 To the extent permitted by applicable law, in no event shall any Covered Party be liable for any direct, special, indirect, incidental, exemplary, compensatory, punitive or consequential loss or damage of any kind, including but not limited to:

(a) loss of actual or anticipated income (whether direct or indirect);

(b) loss of actual or anticipated profits (whether direct or indirect); or

howsoever arising under or in connection with these Terms, even if we have been advised of the possibility of such damages. This provision applies regardless of whether the damages are based in contract, tort (including negligence), breach of statutory duty or otherwise, including under the indemnity obligations under these Terms.

13.7 You acknowledge and agree that the RG Group does not in any way directly or indirectly operate or control any Vendor Service provided by any Vendor or other third party, and that we have no control over or responsibility whatsoever for any arrangements you make with them as a result of your use of our Platform or Services. You also acknowledge and agree that if there is a dispute between you and any Vendor or other third party, RG is under no obligation to become involved. RG disclaims all liability arising out of or in connection with any loss or damage you incur with any Vendor or other third party. In the event of non-performance of any Confirmed Booking, including from bankruptcy, rehabilitation, reorganization, insolvency, dissolution or liquidation of a Vendor, you agree that your only recourse will be against such Vendor and not against us.

13.8 If we are found liable for any loss or damage that arises out of or is in any way connected with your use of our Platform or Services, or your booking or use of products or services made available through our Platform, then the liabilities of the RG Group in the aggregate will not exceed the lower of (a) the aggregate cost of your purchased Vendor Service as set out in the confirmation email (whether for one event or a series of connected events) or services agreement between RG and you; and (b) S$250. In case of an overcharge or mischarge caused by RG, you can make a claim regarding all erroneous charges notwithstanding what is set out above. Claims should be submitted as soon as possible after occurrence of the event giving rise to the claim. Claims submitted with undue delay may be considered void pursuant to the applicable statute of limitations.

13.9 Nothing in this clause shall limit or exclude any liability that cannot be limited or excluded under applicable law and RG shall bear the liability to the extent set forth in the relevant laws.

13.10 You agree that the above limitations of liability reflect the allocation of risk between you and RG and that, in the event that any of the remedies set out in these Terms are in breach of applicable law, these limitations of liability will survive.

14. EVENTS BEYOND OUR CONTROL

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our and/or the Covered Parties’ control including, but not limited to, natural disasters, weather conditions, fire, nuclear incident, electro-magnetic pulse, terrorist act, riots, war, arson attacks, insurgency, rebellion, armed hostilities of any kind, labour disputes, lockouts, strikes, shortages, government actions or restraints, pilferage, bankruptcy, machinery breakdown, network or system interruptions or breakdown, internet or communications breakdown, quarantine, epidemic, or pandemic.

15. MISCELLANEOUS

15.1 RG reserves the right, in its sole discretion, to the extent permissible under relevant law to temporarily or permanently modify, suspend, or terminate the Platform and/or any part thereof. If our Platform is terminated, your Confirmed Bookings will still be honoured by the Vendor(s), subject to their terms and conditions, unless you receive a notification indicating otherwise. You will still be bound by your obligations under these Terms, including the warranties made by you, and by the disclaimers and limitations of liability. Additionally, RG shall not be liable to you or any third-party for any termination of your access to the Platform.

15.2 RG and the RG Group entities do not act as a travel agent in relation to the Services and any Vendor Service, except as otherwise expressly stated on our Platform.

15.3 These Terms and any other documents expressly referred to in these Terms, as may be amended from time to time, constitute the entire agreement and understanding between RG and you in relation to the subject matter of these Terms and supersedes any previous agreement or understanding between RG and yourself in relation to such subject matter.

15.4 We may amend these Terms at any time. Such amendments shall be effective once they are posted on the Platform. It is your responsibility to review the Terms regularly. Your continued use of the Platform after any such amendments, whether or not reviewed by you, constitute your agreement to be bound by such amendments. Each of your bookings will be governed by the then-current applicable Terms at the time of such booking.

15.5 Where any or part of these Terms is deemed to be invalid, void, illegal or unenforceable, the legality, validity and enforceability of the remaining parts of these Terms shall not be affected or impaired thereby and shall continue in force as if such invalid, void, illegal or unenforceable part of these Terms was severed from these Terms.

15.6 Save for any other RG Group entity, a person or entity who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore) or any similar legislation in any jurisdiction to enforce any part of these Terms. You may not assign or transfer your rights under these Terms without our prior written consent. We reserve the right to freely assign these Terms and our rights and obligations hereunder.

15.7 No failure or delay to exercise RG’s rights under these Terms shall operate as a waiver thereof nor shall such failure or delay affect the right to enforce RG’s rights under these Terms.

15.8 For the avoidance of doubt, these Terms do not apply to commercial contractual relationships that the RG Group entities may have with others, including but not limited to the Vendors and certain marketing partners.

15.9 Except as provided elsewhere, these Terms (and any and all disputes arising out of or in connection with these Terms, including without limitation any alleged breach, or challenge to the validity or enforceability, of these Terms or any provision thereof) will be subject to the laws of the Republic of Singapore. Any and all disputes arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this Clause. The seat of arbitration shall be Singapore. The Tribunal shall consist of one arbitrator to be appointed by the Chairman of the SIAC. The language of the arbitration shall be English. The award shall be final and binding on the parties. Judgment upon the award may be entered by any court having jurisdiction thereof or having jurisdiction over the relevant party or its assets.

16. INFORMATION, QUESTIONS AND COMPLAINTS

If you have complaints about our Services, you can contact us below at:

Phone: +65 31391337

Email: admin@RetireGenie.com

We will do our very best to help you. Please note that any complaints about Vendor Services themselves are ultimately a matter for the Vendor. RG may coordinate directly with a Vendor to try and find a mutually agreeable solution for you but cannot guarantee a satisfactory outcome.

Last updated: 29.3.2025