Ultimate Guide on Transport Service for the Elderly in Singapore

Jia Hui

Jia Hui is a content marketer who loves helping others and hopes to make this world a kinder place in any way she can.

Jia Hui

Jia Hui is a content marketer who loves helping others and hopes to make this world a kinder place in any way she can.

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If you are caring for a loved one with limited mobility, you might have encountered problems or issues in transporting them home from the hospital or vice versa. There are a lot of things you need to consider when accompanying your loved ones with limited mobility for their medical appointments, so we have rounded them up here to serve as a guide for you.

Different Transport Services Available for the Elderly

Bed-Bound Patients

One of the things you would need to consider is the type of transport your loved one needs based on their condition. If they’re bed-bound and would require space, help or medical equipment during the transport, you would need to consider hiring private ambulance services or private transport services.

These private transportation services also offer medical escort transport. Medical escorts are trained professionals such as nurses or trained care aides who will accompany your loved ones to their medical appointments and then back home. This is especially helpful when the family caregiver is also an elderly who may have their own health conditions and physical constraints.

Please take note that Singapore’s national ambulance service provides emergency medical care for urgent cases only, so you can’t use a government-provided vehicle or ambulance should you need help to transport your loved one.

Private Ambulance Service

Medilink Healthcare Group

HQ: +65 6909 3202
Ambulance: +65 6909 3203

You can book a private ambulance from Medilink Healthcare Group if you need a private ambulance for non-emergency situations in as quick as 30 minutes. They also have the option of booking 24 hours in advance to ensure that the ambulance reaches you at the desired time. Aside from the ambulance transport, they also have medical escort services for an additional fee and a minimum of 2 hours booking should you need a trained professional to accompany your loved one.


Ambulance: +6569097799
Google Play: Speedoc App

Another non-emergency ambulance service in Singapore is Speedoc where you can book through the app anytime and anywhere for non-emergency cases such as diarrhoea, coughs, headaches, or any medical appointment.

Speedoc works with partners that supply private ambulances which are registered with the Ministry of Health. Their ambulances are manned by an Emergency Medical Technician (EMT) certified driver and a paramedic and are fully equipped and stocked with necessary supplies.

Ambulance Medical Service

Ambulance: +6562818111 / +6562061188

Ambulance Medical Service has been serving Singaporeans since 1999. They offer 24-hour emergency or non-emergency transport service for your loved one’s medical appointments and treatments at hospitals, specialist outpatient clinics or vaccination centres. All of their ambulances are equipped with the necessary equipment, and safety features, and are professionally sanitized.

Hope Ambulance

Road Ambulance: +65 6100 1911
Air Ambulance / International Assistance: +65 6100 2922

Hope Ambulance is one of the most diverse private emergency medical services in Singapore which is owned and managed by healthcare professionals with years of experience in the hospital, ICU and emergency. They have over 41 ambulances for both emergency and non-emergency uses for transfers equipped with an extensive list of equipment and medicine, as well as a medical escort service. They also offer such services for transport across Southeast Asia.

Raffles Medical Group

Ambulance: +6563111555
Google Play/Apple Store: Raffles Connect

Raffles Medical Group provides a 24-hour medical escort and transport service for you and your loved one. Their trained nurses and doctors will be accompanying your loved one at all times to assure you that they’re safe during the journey.

Wheelchair Users

If you’re a wheelchair user or your loved one is, travelling is now convenient with the availability of Wheelchair Accessible Taxis.

Wheel-Chair Accessible Taxi (WAT) via GrabAssist

Grab provides a wheelchair-friendly transport service with their GrabAssist option. You can book a car that accommodates foldable wheelchairs, walking sticks and scooters through the app. Don’t worry as Grab drivers are trained to handle patients with limited mobility.

Maxi Cab

Call (+65) 8333 6006

If you need to seat more people and a wheelchair-bound patient, then you also have the option to book a Maxi Cab. The space in a Maxi Cab can accommodate wheelchair-bound patients together with their companions.

Public Transport

Aside from private transport services, you also have the option of resorting to public transport. Public transport in Singapore has now become more accessible for users with limited mobility.


Singapore’s Mass Rapid Transit (MRT) has over 119 stations linking most of the island and is one of the most convenient ways to go around.

All 199 stations have at least one barrier-free route, ramps and lifts, wheelchair-accessible toilets, and wider gates. Each train also has 2 wheelchair-accessible carriages which can be found through special stickers on the platform door and floor.

Commuters who are visually impaired can also use the Braille plates in the station elevators and the tactile paving to walk from the MRT entrance to the platform.

Meanwhile, those who have lost their hearing can depend on the screens located on the platform for arrival times and destinations. Platform doors are also equipped with flashing red lights to indicate if doors are closing.


All buses in Singapore are already wheelchair-accessible. Meanwhile, 98% of the bus shelters in Singapore are barrier-free with seats designed for elderly passengers, sporting a more ergonomic structure to help them sit and get up with ease.


There are a lot of wheelchair-accessible vehicles in Singapore, and this includes taxis. Most cab drivers will happily assist you in storing the wheelchair in their car boots.

Service Animals

If you or your loved one has a service animal or guide dog, Singapore allows them to board both buses and trains. They are also allowed to enter public spaces including food establishments and shopping malls.

Pedestrian facilities and buildings

Over 95% of the walkways, taxi stands and bus shelters in Singapore are barrier-free, which helps wheelchair users to easily access these facilities. Recently, Singapore has made commuting safer and friendly for the elderly and persons with disabilities as the LTA implements the “Friendly Streets” initiative that features widened walkways and coloured road surfaces.

Moreover, a lot of Singapore’s hotels and attractions are now more inclusive by being wheelchair-friendly.

Get the best medical escort services in Singapore

Being the primary caregiver for a loved one with limited mobility can be difficult and most of the time, you might not know what you’re doing. You might need the professional help of a medical escort to give the best possible care for your loved one.

There are times when providing the best care for your loved one means you need to book them in the best nursing home in Singapore to ensure all their needs are met.

Retire Genie provides care and residences for your elderly loved ones, giving them easy access and connection to all kinds of elderly care services in Singapore. We have one of the best assisted living facility Singapore has to offer which provides everything that you require to make the most of your golden years. Moreover, we also have a senior group home which offers personalized assistance for the elderly.

Download Our App

Your elderly support services, now easily accessible anytime and anywhere in Singapore you are. You can ease your worries knowing that help is always on the way. Download our app today and try it for yourself!